Shipping & Returns

Shipping Policy

Shipping Policy At Global Moraes, we work to ensure your order is processed and shipped quickly and securely. After payment confirmation, the order enters the separation and preparation phase for shipment. Delivery time varies according to the destination region, the chosen shipping method, and product availability. Once the order is shipped, the customer will receive a tracking code to follow the delivery. The shipping cost is automatically calculated at the time of purchase, considering the delivery address and the selected products. Our commitment is to ensure that your products arrive in perfect condition, using appropriate packaging to protect each order during transport. If you have any questions about deadlines or deliveries, our customer service team will be available to help.

Return & Exchange Policy

Exchange and Return Policy Customer satisfaction is very important to Global Moraes. If you wish to return a product due to buyer's remorse, you may request a return within 7 (seven) calendar days of receipt, as stipulated in the Consumer Protection Code. For the exchange or return to be approved, the product must be unused, in its original packaging, and accompanied by all accessories and items sent. If the product has a manufacturing defect or there is any discrepancy with the order received, please contact our customer service team as soon as possible so that we can offer the best solution. After analysis and approval of the request, the refund or exchange will be processed according to the payment method used for the purchase and in accordance with current legislation. Our goal is to guarantee a safe, transparent, and satisfactory shopping experience for all our customers.